ConnectMR FAQ
Below is a list of "Frequently Asked Questions" or problems associated with accessing ConnectMR resources. Click on a question to be directed to the answer below.
ANSWERS
1. Who has access to the ConnectMR site?
- Anyone who has done a USMRC training course and who has a current membership.
2. What should I do if I forgot my password?
- Use the Reset Password option.
3. What should I do if I think I should have access to the ConnectMR site?
- Use the Reset Password option. Enter your email address and click submit.
- If you get an “Invalid Email Address” error, use the ConnectMR Access Request Form tab.
4. How do I find out if I registered already?
- Use the Reset Password option. Enter your email address and click submit.
- If you get an “Invalid Email Address” error, use the ConnectMR Access Request Form tab.
5. What should I do if my initial access to the site has expired?
- Email connectmr@mathrecovery.org and please be sure to include your full name. Your account will be reset and you will receive a new email to set up your password.
6. How do I find my membership status?
- Go to the Online Store and access My Information. Click “Edit Information” to see your membership information.
7. How do I renew my membership?
- Go to the Online Store and click the Purchase Membership tab.
8. What do I do if I completed my membership but I can’t log on?
- Use the ConnectMR Access Request Form tab.
9. I was trying to access a ConnectMR tab and it states, “Insufficient Privileges.” What do I do?
- Use the ConnectMR Access Request Form tab.
10. What should I do if there are materials or features that I would like to see added to the site?
- Email your suggestions to connectmr@mathrecovery.org. Include as many details as you can about what you would like to see on the site.
